Terms Of Use

TERMS AND CONDITIONS

By using our services, you agree to the following terms and conditions.

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A. QUOTES AND PRICES

1. Prices provided via phone, email, live chat, or our website are valid only for the described property.
2. All prices include materials and equipment unless stated otherwise. Additional costs such as parking and congestion charges may apply.
3. A £10 surcharge applies if defrosting the fridge or freezer is required and has not been done by the customer.
4. Customers must provide access to electricity and water during the service.
5. Delays caused by the customer will incur a charge of £20 per hour.
6. A minimum charge of £90 applies for carpet cleaning services.
7. A £10 fee applies if keys must be collected and returned to a location other than the cleaned property.
8. We reserve the right to adjust the quoted price if the property is in critical cleaning condition, depending on the level of dirtiness.

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B. PAYMENTS

1. Accepted payment methods:
   • Cash
   • Wire transfer
   • Online booking via credit or debit card
2. Payment terms:
   • Cash payment requires a 50% upfront deposit, with the balance due on the day of service.
   • Full payment is accepted via bank transfer or card payment before the cleaning date.
3. Payments can be made using invoices sent via email, which include a card payment option.
4. Late payments incur a £2 daily charge starting 24 hours after the cleaning.
5. Payments not made within 28 days will be forwarded to a debt collection agency, with an additional 20% fee plus the agency’s charges.

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C. INSURANCE

1. We hold Employer & Public Liability Insurance, covering accidental damage if valid and reported immediately upon job completion.
2. A £250 excess applies for accidental damage claims, shared equally between the customer (£125) and us (£125).
3. We reserve the right to withhold confidential company information.

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D. CUSTOMER SATISFACTION

1. Refunds are not available, but a free re-clean may be offered under these conditions:
   • The service was quoted at a fixed price, not charged per hour.
   • The property was not re-occupied or altered after the service.
   • Unfinished tasks were requested at the time of booking, and sufficient time was allocated.
   • Issues are reported within 48 hours of the service.
2. A re-clean is not guaranteed if the property has been accessed by anyone other than the landlord or inventory clerk after the cleaning.

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E. CANCELLATIONS AND RESCHEDULING

1. Customers must provide at least 24 hours’ notice for cancellations, rescheduling, or amendments.
2. Cancellations with less than 24 hours’ notice incur a 30% charge of the total job value.
3. We reserve the right to refuse a cleaning job if property conditions pose health or safety risks to our team. If this occurs without prior notice, a 30% charge of the total job value will apply.
4. Our company may reschedule or cancel a service due to accidents or unforeseen circumstances affecting the cleaning team.
5. Cancellations or rescheduling can be made via:
   • Phone
   • Online booking portal
   • Live chat
   • Email

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F. PARKING AND CONGESTION CHARGES

1. Customers must arrange parking space and cover associated fees for our team.
2. For properties within the congestion charge zone, an £11.50 surcharge will apply.

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G. ONLINE BOOKINGS

1. Online bookings require at least 24 hours’ notice to guarantee availability.
2. For carpet and upholstery cleaning:
   • While we use powerful machines, complete drying or odour removal cannot be guaranteed.
   • Proper ventilation and heating should be ensured for 24 hours after cleaning, especially in cold or wet weather.

Effective Date: 1st, January 2022

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.